We want you to be happy with your floats.
- Every float is made for you after you order and pay. Your floats are usually ready in 2 to 3 weeks, whether you choose them in the Shop or design them yourself in Build Your Own Floats.
- There is no minimum order for floats from the Shop. Floats you design yourself are made in groups of 10 or more of the same design.
- We post Monday to Friday by Royal Mail, tracked. UK: Tracked 24 or Tracked 48. Europe: International Tracked. The cost is shown at checkout.
- If a parcel is lost in the post, tell us and we will help sort it out.
- Because every float is made for you after you order, we do not accept returns for a change of mind. Please check your order carefully before you pay. If you need to change something, tell us as soon as you can, before we start making.
- If a float is faulty, or not what you ordered, tell us and we will put it right.
- If you place more than one order, each one is posted separately and has its own postage, which we do not refund.
- Refunds, where we owe one, are paid within 14 days to the way you paid.
Questions? Email info@johnbullfloats.com or message us on WhatsApp on 07449 361063.